CBJ Transfers with a Wheelchair: What to Confirm Before You Travel

Describe the whole journey, not just the airport code

Send the airport on your itinerary, travel dates, full accommodation address, passenger count and both directions if required. Describe the practical support you need; you do not need to add a diagnosis to a public enquiry form.

Confirm airport assistance with your airline separately from the road transfer. Ask where any handover to the transport provider can take place once procedures are established. Do not assume that terminal assistance continues to your hotel or that CBJ facilities and pickup points are confirmed.

Check CBJ’s current status

Will you use a vehicle seat or remain in your wheelchair?

Tell the provider whether you can and wish to move to a vehicle seat, and what help you would need. If the wheelchair will be stored, confirm its folded size, handling and available space alongside passengers and luggage.

If you need to remain seated in the wheelchair, state that explicitly. Ask for confirmation that the actual vehicle and its passenger and wheelchair restraint arrangements suit that requirement. A larger vehicle, luggage space or the labels private and VIP do not answer this question.

Review the planned vehicle classes

Prepare the equipment details

Provide chair type or model, dimensions and weight from the manufacturer where available. Distinguish dimensions in use from dimensions when folded. Include detachable parts, other mobility aids, companions and the complete luggage load.

For powered equipment, provide the battery information requested by the airline and transport provider and confirm their requirements separately. Do not assume acceptance by one means acceptance by the other. This guide does not give battery-handling or medical instructions.

Confirm boarding and assistance for the actual vehicle

Ask how entry and exit would work, whether any steps are involved, what equipment would be used and what assistance the provider can offer. Request relevant vehicle details or photographs where available rather than accepting only a class name.

Do not plan on a ramp, lift, manual lifting, trained assistance or a replacement vehicle unless specifically confirmed. If the proposed arrangement does not meet your needs, ask for a suitable confirmed alternative before relying on it; an enquiry is not evidence of availability.

Check the final route into your accommodation

Ask the property to confirm the actual drop-off point, steps, surface and route to reception or your room. An address or transfer zone does not establish step-free access. Pedernales town and the Cabo Rojo accommodation area are different destinations.

For Bahía de las Águilas, ask separately about the final beach access and any boat arrangements. A suitable road vehicle would not, by itself, confirm suitable boarding, landing or beach access. A hotel transfer should not be treated as a confirmed excursion.

Identify your accommodation and entrance

Check separate final access to Bahía de las Águilas

Get a written answer for each direction

Before agreeing, record the actual vehicle arrangement, wheelchair details, boarding method, assistance offered, meeting location, destination entrance and quoted terms. Check the return leg separately, including the pickup address, date and time.

Reconfirm changes to the party, equipment, flight or hotel. Keep the instructions and provider contact available offline. Until the service, access and terms are confirmed, the existing CBJ advance enquiry remains an enquiry; no accessibility certification or suitability guarantee is made here.

Understand what the advance enquiry confirms